How long does my order take to ship?

The processing and dispatch of your order are estimated to require 3-5 days. Alternatively, you may opt to schedule an appointment for the convenient retrieval of your purchase directly from our office premises.

Do you offer international shipping? 

No. We will in the near future!

What is your return policy? 

To facilitate a smooth return process, kindly ensure that all desired items are returned within thirty days from the original purchase date, as indicated on the enclosed invoice. Please be aware that a 10% restocking fee applies to returns made after this thirty-day period. Regrettably, returns cannot be accepted beyond 60 days from the purchase date. It is crucial to include the required paperwork with your return to avoid delays and potential confusion, which could incur additional fees. Please note that return shipping costs are not covered by us. Your understanding and cooperation in adhering to these guidelines are greatly appreciated.

No returns on personal care items!

To facilitate a seamless return process, kindly reach out to us via email at jadaeg.ceo@thedivinebeautyco.com. In your message, provide your name, order number, details of the product(s) in question, and accompanying images of any damage. Following a thorough review, you will be presented with the choice of a full refund, product replacement, or the issuance of a store credit to your account for future orders. Your prompt communication is appreciated, and we look forward to resolving this matter to your satisfaction.